Our Mission Statement
The Company is committed to excellence in quality and service. Only excellent service provision combined with a consistently high standard of customer attention achieved through our management team’s commitment to continual improvement, pro-active provision and management of resources, focus on our customers and their satisfaction and our commitment to the best all-round communications can secure a long term and profitable future.
To achieve this objective, the Company has established and maintains effective systems, in compliance with ISO 9001: 2000 and the relevant parts of the British Standards previously mentioned. The main objective of this approach is to meet all relevant customer, statutory and regulatory requirements. Our policies, supporting processes and customer requirements are communicated in the appropriate ways to our personnel.
The documented Business Management / Quality System (where practicable, shown in a flowcharted form) describe how the system is operated. Adherence to these procedures by all the Company's employees is a mandatory requirement. This ensures that the Company's business / quality objectives are determined and that means are put in place to enable their achievement. Means of monitoring, measuring and analysis of our progress towards achieving the objectives are also determined and implemented. This means that we obtain the necessary feedback so that we can and do review progress and make changes or refine our objectives and the system, as necessary, to ensure it continues to be useful and meaningful.
The processes required for the Company’s day-to-day effectiveness, efficiency and continual improvement in the way that it does things are identified. The Company’s performance in carrying out these processes along with the performance of the output from these processes are reviewed periodically by top management and the results of this review recorded.
The Quality Manager is directly responsible to the Directors and is the appointed Management Representative delegated with his full support and authority to develop, maintain and ensure the continual improvement of the company’s systems.
The Quality Manager has the necessary freedom to identify all relevant problems and to recommend, initiate and provide solutions. He / she is responsible for periodic audits of the system in all relevant aspects, reporting the findings to the Directors.
Every employee is responsible for compliance with those requirements in this manual that relate specifically to his / her responsibilities and duties.
The Directors, represented by the Managing Director, are responsible for ensuring that appropriate preventive and / or corrective actions and / or pro-active improvement actions are taken.
In order to realise this policy and its aims, we will set objectives, targets and review these and our performance against them and in relation to changes in the operating environment.